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Refund and Cancellation Policy

SENEP Refund and Cancellation Policy — Version 10122026Effective October 12, 2026

At SENEP, LLC, we are dedicated to ensuring our customers’ satisfaction. Our policies are designed to be transparent and fair, reflecting the different commitments associated with the products and services we offer.

This policy outlines the terms for refunds and cancellations for:

  • (A) Projects (software engineering, artificial intelligence, automation, data systems and analytics, and integrations)
  • (B) Licenses and Subscriptions
  • (C) Support and Maintenance Agreements

1Satisfaction Guarantee

SENEP guarantees satisfactory results on what it is contracted to deliver, through the change rounds stated in each proposal or SOW.

  • Further changes are billed as additional work.
  • No refunds and no unlimited changes.
  • It covers the delivered solution. It does not extend to client business decisions, changes the client makes after delivery, data or inputs the client supplies, or platforms and third parties outside SENEP’s scope.

2Cancellation of a Project

The cancellation of a project, and the fees for the work performed up to that date, are governed by the terms of the signed proposal, SOW, or Master Service Agreement. Fees for work performed and deliverables provided are non-refundable.

1Cancellation of Subscriptions

  • Commitment Term: All licenses and subscriptions are subject to the term established at the time of purchase (e.g., monthly or annual). These subscriptions cannot be cancelled before the end of their term.
  • Cancellation at Renewal: You may request the cancellation of a subscription to prevent its automatic renewal. Cancellation requests must be submitted in writing at least seven (7) business days prior to the subscription’s renewal date. This allows us sufficient time to process the cancellation with the manufacturer.

2Refund Eligibility for Renewed Subscriptions

  • Partner-Specific Refund Window: Some of our partners and manufacturers (e.g., Microsoft) offer a limited window to cancel a subscription and receive a refund after it has automatically renewed. This window is typically seven (7) calendar days from the renewal date.
  • Client Responsibility: This refund window is not universal and varies significantly between manufacturers. It is the Client’s responsibility to consult the specific refund policies of our partners (listed below) or to contact SENEP to confirm the exact cancellation and refund window applicable to their specific product.
  • Non-Refundable Items: Licenses that are part of a bundle, promotional offers, or custom orders may not be eligible for a refund. Activated software and fully rendered services are non-refundable.

1Nature of the Agreement

Support and maintenance agreements are relational, long-term commitments for a fixed term (e.g., twelve months), as detailed in the signed Master Service Agreement and SLA. Their value is based on continuous support, resource planning, and expert management.

2Cancellation Policy for Support and Maintenance Agreements

  • No Early Cancellation: In line with the commitment established in the Master Service Agreement, support and maintenance agreements do not permit early cancellation.
  • Cancellation at Term End: The service contract may only be cancelled upon the expiration of its term, with prior written notice as specified in the Master Service Agreement.
  • Early Buyout Option: The sole mechanism for terminating a support and maintenance agreement before its expiration date is to exercise the early buyout option. This requires an upfront payment equivalent to one hundred percent (100%) of the total fees for the remaining months of the contract. For complete details, please refer to your signed SENEP Master Service Agreement.

1Refund Process

To initiate a request, please contact us at refunds@senep.cloud or call +1 939 304 0123. Include your name, order or proposal number, and the reason for the request. Approved refunds will be processed within 7–10 business days to the original payment method. A valid proof of purchase is required.

2Specific Partner Refund Policies

In addition to SENEP’s refund policy, the following partners’ products or services are subject to their respective refund and cancellation policies, which may include additional terms and conditions:

3Contact Us

For any questions, please contact us at:

E-mail
refunds@senep.cloud
Phone
+1 939 304 0123
Address
PO Box 977, Sabana Seca, Puerto Rico 00952

We appreciate your business and are committed to providing the best possible service.

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